Privacy Policy — sgavip

This Privacy Policy describes how sgavip ("we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "your") who access and use the sgavip platform at https://sgavip.cam. By creating an account or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

sgavip is committed to respecting your privacy and handling your personal data transparently and securely. We follow internationally recognized data protection standards and incorporate principles inspired by the General Data Protection Regulation (GDPR), adapted to the Indonesian online gaming market.

This Privacy Policy applies exclusively to information collected through the sgavip platform. It does not apply to information collected by third-party websites or services that you may access through links on our platform.

sgavip acts as the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection principles.

If you have any questions, concerns, or requests regarding the processing of your personal data, you may contact our Data Protection Team at [email protected]. We will respond to all data-related enquiries within 7 business days.

sgavip collects several categories of personal information to provide, maintain, and improve our services. The specific data we collect includes:

3.1 Account Registration Data

When you create an account on sgavip, we collect the following mandatory information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Email address (for account verification and communication)
• Mobile telephone number (for account security and two-factor authentication)
• Username and password (encrypted and stored securely)
• Residential address (for KYC verification and regulatory compliance)

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and verify your identity, we may request:

• Copy of government-issued identity document (Indonesian KTP, passport, or driver's license)
• Proof of address document (utility bill, bank statement, or government correspondence dated within the last 3 months)
• Photograph or screenshot of payment method (bank account or e-wallet showing your name)
• Selfie photograph holding your ID document (in cases requiring enhanced verification)

3.3 Financial Transaction Data

When you deposit funds or request a withdrawal, we collect:

• Payment method details (bank account number, e-wallet account identifier)
• Transaction amounts, timestamps, and reference numbers
• Transaction history logs (for accounting, dispute resolution, and audit purposes)
• Source of funds documentation (where large or unusual transactions require additional verification)

3.4 Usage and Activity Data

We automatically collect information about how you interact with the sgavip platform, including:

• IP address, device type, browser type, and operating system
• Login timestamps and session duration
• Pages visited, features accessed, and navigation patterns
• Betting and gaming activity (wagers placed, games played, outcomes, balances)
• Preferences and settings configured within your account

3.5 Communications Data

When you contact sgavip customer support or participate in surveys or promotions, we collect:

• Content of messages, emails, or live chat transcripts
• Feedback, ratings, and survey responses
• Records of telephone calls (where permitted by law and with prior notice)

sgavip processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your sgavip account, authenticate your identity, and provide access to platform services.
• Transaction Processing: To process deposits, withdrawals, and transfers; to maintain accurate financial records; and to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• Identity Verification: To verify that you are at least 21 years of age, that you are who you claim to be, and that you are not using the platform for fraudulent purposes.
• Service Delivery: To deliver betting and gaming services, settle wagers, credit winnings, and process bonus awards in accordance with applicable terms.
• Customer Support: To respond to your enquiries, resolve technical issues, investigate disputes, and provide assistance in Indonesian and English.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activity, unauthorized access, account abuse, bonus exploitation, and violations of our Terms & Conditions.
• Responsible Gaming: To monitor player behavior for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to provide responsible gaming tools and resources.
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements; to respond to lawful requests from law enforcement or regulatory authorities; and to protect sgavip's legal rights.
• Platform Improvement: To analyze usage patterns, improve user experience, develop new features, and optimize platform performance.
• Marketing and Communications: To send promotional offers, newsletters, and platform updates (only with your prior consent, which you may withdraw at any time).

sgavip processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., the Terms & Conditions you agreed to when registering). This includes account management, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with legal obligations under applicable anti-money laundering, tax, accounting, and gaming regulations.
• Consent: Processing is based on your explicit consent, particularly for marketing communications and the use of optional cookies. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Legitimate Interests: Processing is necessary for sgavip's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and customer service quality assurance, provided these interests do not override your fundamental rights and freedoms.

We may share your personal data with the following categories of third parties only to the extent necessary to provide our services or comply with legal obligations:

• Payment Service Providers: To process deposits and withdrawals via bank transfers and e-wallets (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay). These providers process your financial data under strict contractual confidentiality obligations.
• Gaming Software Providers: To deliver live casino games, slot titles, and sports betting markets from providers such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, and Spribe. These providers may collect gameplay data for game operation and fairness verification.
• Identity Verification Services: To conduct KYC checks and verify the authenticity of identity documents submitted during account verification.
• Customer Support Tools: To manage and respond to support tickets via third-party helpdesk software and live chat platforms. These tools are used solely for customer service purposes.
• Analytics Providers: To analyze platform usage and performance using aggregated, anonymized data. Individual user activity is not disclosed to analytics providers.
• Legal and Regulatory Authorities: To comply with lawful requests, court orders, subpoenas, or regulatory investigations. We will notify you of such disclosures where permitted by law.
• Professional Advisors: To obtain legal, accounting, or audit services where disclosure of personal data is necessary for professional advice.

All third-party service providers are contractually bound to process personal data only in accordance with our instructions and to implement appropriate security measures to protect your information.

sgavip employs industry-standard technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and sgavip servers is encrypted using 256-bit SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls. Physical access to server infrastructure is limited to authorized personnel only.
• Password Protection: User passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Two-Factor Authentication (2FA): Optional 2FA is available to add an additional layer of security to your account login process.
• Regular Security Audits: Our systems undergo regular security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Employee Training: All sgavip employees with access to personal data receive data protection training and are bound by strict confidentiality obligations.
• Access Controls: Access to personal data is restricted on a need-to-know basis and is logged for audit purposes.

While sgavip implements robust security measures, no system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately at [email protected] if you suspect unauthorized access to your account.

sgavip retains your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status and for a period of up to 12 months following account closure to address any post-closure queries or disputes.
• Financial Records: Transaction data, including deposits, withdrawals, and betting history, is retained for a minimum of 7 years to comply with anti-money laundering regulations and tax reporting obligations.
• KYC Documents: Identity verification documents are retained for 7 years following account closure or the last transaction, whichever is later, in accordance with AML/CTF regulatory requirements.
• Communications Records: Customer support transcripts and correspondence are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Consent: If you have consented to receive marketing communications, your contact details are retained until you withdraw consent or your account is closed.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction or re-identification.

As a user of the sgavip platform, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data sgavip holds about you. We will provide this information in a structured, commonly used, and machine-readable format.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings panel.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where there is no legal or contractual reason for us to continue processing it. This right is subject to our obligation to retain certain data for regulatory compliance.
• Right to Restrict Processing: You may request that we suspend processing of your personal data in certain circumstances, such as while we verify the accuracy of disputed data.
• Right to Data Portability: You may request that we transfer your personal data to another service provider in a structured, machine-readable format where technically feasible.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests by providing specific reasons related to your particular situation.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Team at [email protected] with the subject line "Data Rights Request." We will respond to all requests within 30 calendar days and may require additional information to verify your identity before processing your request.

sgavip uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function correctly. These cookies enable account login, session management, and security features. They cannot be disabled without significantly impairing platform functionality.
• Functional Cookies: Used to remember your preferences (language, currency, layout settings) and provide enhanced features.
• Analytics Cookies: Help us understand how visitors interact with the platform by collecting aggregated, anonymized data on page views, session duration, and navigation patterns.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These cookies are set only with your explicit consent.

You may manage cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some platform features. For more information on how to manage cookies, visit your browser's help documentation.

The sgavip platform may contain links to third-party websites, services, or game providers (such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, and Spribe). This Privacy Policy applies only to personal data collected by sgavip. Third-party services operate under their own privacy policies, and sgavip is not responsible for their data processing practices.

We recommend that you review the privacy policy of any third-party service before providing personal information. sgavip does not control and is not liable for the privacy practices of external websites or services.

sgavip reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered users by email and display a prominent notice on the platform at least 14 calendar days before the updated policy takes effect.

The "Effective Date" at the top of this document indicates when the policy was last revised. Your continued use of the sgavip platform following the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Team:

Our Data Protection Team is committed to addressing your concerns promptly and transparently. For urgent account security matters, please mark your email as "URGENT — Account Security" to ensure prioritized handling.